Terms & Conditions
We Clean Bins - Terms and Conditions
We Clean Bins aims to provide you with excellent service and products. You should be able to enjoy clean, fresh and hygienic bins in an easy and transparent manner. If you are not satisfied with any of our services or products, please contact us and we'll do whatever we reasonably can to remedy the situation.
By buying products or booking a service you agree to be bound by the terms and conditions below. These terms and conditions are subject to change without notice, from time to time at our sole discretion. We will notify you of amendments to these terms and conditions by posting them to this website.
We make every effort to be as accurate as possible in the Product descriptions and prices. However, these may change due to circumstances beyond our control. Services are only available within specific areas and products are shipped only within mainland Australia. We Clean Bins may correct errors or inaccuracies and change or update information on this website at any time without notice, including in respect of prices and availability of items. All prices listed on this website are in Australian dollars and are inclusive of GST.
Wheelie bin services
Wheelie bins are cleaned at the customer premises and payment for cleaning is for the same specific wheelie bin on each occasion with cleaning to be done at the nominated address. We Clean Bins will place a sticker to the side of your bin that will identify the bin as ‘your’ bin and will include an address label for your convenience.
Wheelie bins must be readily and safely accessible. Residential customers are requested to leave their bin at the kerb after it has been emptied so that it can be cleaned. Commercial customers will need to have an agreed location for bin cleaning and bins must be available at that location.
Bin-to-kerb services can only be provided where there is ready and safe access to the bins. Locked gates, hazardous barriers, restricted access (including due to pets) may mean this service cannot be delivered. It shall be We Clean Bin’s sole discretion as to whether they can adequately access the bins.
All wheelie bins must be empty of waste prior to commencement of cleaning. If any waste remains in the bin after the waste collection, or has been added after the collection it will be at We Clean Bins’ discretion as to whether cleaning can be carried out. Small amounts of waste may be removed and then replaced after cleaning where possible.
We Clean Bins may refuse to clean a wheelie bin on the grounds of health, safety or for any other valid reason. Wheelie bins that are contaminated with paint, oil, hazardous products, medical waste or human or animal waste may not be able to be cleaned.
If your wheelie bins are going to be unavailable for cleaning on a scheduled cleaning day (e.g. Holidays), please provide at least 48 hours’ notice in order for us to suspend your service.
If we are unable to attend your premises for any reason to perform scheduled cleaning, we will not charge you for that service. We will contact you as early as possible and make arrangements to reschedule the cleaning service or if necessary, simply to extend your subscription.
It is the customer’s responsibility to notify We Clean Bins of any changes in arrangements or contact details. This includes changes in client phone or email details, change to client address, change to the council collection schedule for that address etc.
We typically do not operate on Public Holidays or in extreme weather events (very wet or very hot). Where we do not provide a scheduled service for these reasons, we will arrange to reschedule the cleaning work or where necessary, will provide a credit for that scheduled service.
Because our operators will travel to your address and our staff will schedule and administer your account, We Clean Bins reserves the right to charge for all scheduled services even if they cannot be carried out. This includes reasons such as your bins were not put out, they cannot be accessed safely, they are excessively contaminated or they are not empty. Where the reason for us being unable to perform the service is outside of your control (eg The collection service failed to operate on that day), we will endeavour to reschedule the work and minimise any costs to you.
We Clean Bins will take care and diligence during a clean but will not be held responsible for any damage to wheelie bins or property. While we attempt to provide cleaning to a very high standard, it should be noted that our service extends to cleaning only and bins that are burnt, scratched, stained or permanently marked will not be restored to new condition. Where bin condition is very poor, We Clean Bins may provide you with contacts to seek a replacement bin.
Non account customers must have their cleaning paid for prior to the cleaning being performed. Payment must be received at least 24 hours prior to the scheduled cleaning. Approved account holders will be charged in arrears on a monthly basis. We Clean Bins reserve the right to cancel our service if no payment has been received or if an account remains outstanding.
We Clean Bins reserves the right to cancel or limit any subscription. Where this right is exercised, We Clean Bins shall refund any remaining cleaning credits.
We Clean Bins will notify you in advance of scheduled cleaning. This will typically be done up to 8 days in advance of the cleaning. If you do not receive a reminder notice for any reason, this will not constitute a valid reason for you to not have bins available for scheduled cleaning.
In the event of a customer relocating, credits may be transferred to the new address where possible. If it is not possible to transfer the subscription a discretionary refund of the remaining subscription fee may be arranged. Refunds will be calculated by unused credits multiplied by the subscription rate paid, less one credit for administration purposes.
Sale of Products
Where any product is sold by We Clean Bins at the product, legal title to the goods does not pass to the Customer until payment for all debts owing to the We Clean Bins has been received as clear funds by the Supplier
We Clean Bins will use commercially reasonable efforts to deliver items as quickly as possible and within any time periods indicated; however We Clean Bins will not be responsible for any delays in delivery which are beyond its control.
We will provide refunds pursuant to the Competition and Consumer Act 2010 (the “Act”) namely, if the goods you purchased:
- Are not of merchantable quality;
- Are not fit for its purpose;
- Do not match the sample.
Or if the services you purchased were not delivered:
- with due care and skill
- which are fit for any specified purpose
- within a reasonable time (when no time is set).
You should contact us within 14 days of purchase or service delivery if any of the above conditions occur and provide us with:
- Proof of purchase by producing the original Tax Invoice.
- The Goods listed on the Tax Invoice with all original packaging and manuals enclosed
- Suitable ID to identify you as the original purchaser; and
- Details of the fault or issue with the product or service.
If a Product is damaged on delivery, then you should refuse to take receipt of that Product and notify us immediately.
If you notice damage to a Product after delivery, you should notify us immediately and we will arrange for return of the product in accordance with these terms and conditions.
You will be liable for any costs incurred relating to delivery or installation, where the Products have been delivered to you, unless the product is found to be faulty or damaged. You will also be liable for all costs relating to return freight, unless the product is found to be faulty or damaged.
If an item is faulty, wrongly described or different from the sample shown then we will meet our legal obligations which may include refunding the purchase price and delivery charges, or providing a replacement product, provided the item is returned within a reasonable time with proof of purchase.
Where a service fails to satisfy you, we will attempt to remedy the situation by re-proving that service.
Credit Card and EFTPOS payments will be refunded back to the customer’s account.